![]() ![]() File a Claim To streamline the process: Have your tracking number available. Please click the button below to access The UPS Store Customer Claims Portal to begin the claims process. Payment has been processed for your claim: Payment details are available on the dashboard to the authenticated shipper or shipper’s appointed representative. Call (800) 789-4623 Contact Us Filing a Claim Sorry to hear you have experienced a problem with your package shipped from a The UPS Store location.You will see an icon in the dashboard alerting you that further action is required. Claim Not Approved – Unable to Contact Receiver: UPS needs accurate receiver contact information to complete the investigation.You will see an icon in the dashboard alerting you to the further action required. Claim Not Approved – Insufficient Merchandise Description: UPS needs a detailed merchandise description to complete the investigation. Enter your FedEx tracking number, track by reference, obtain proof of delivery, or TCN.Claim Review Complete: Your claim investigation has been completed, and the results of the investigation are forthcoming.Claim Review in Progress: Your claim is being reviewed by our claims department.Claim Reported – Supporting Document(s) Received: Your submitted documents or photos have been successfully uploaded to your claim.Updates to the inspection status will be on your dashboard as they become available. Shipment Inspection Scheduled: UPS has scheduled an inspection of the damaged package.Select View Details from the claims dashboard and select upload payment documents. If you are the shipper, payment documents are required. Claim Issued: The claim was issued and paperwork was sent to the shipper.You can’t submit a claim because one is already open regarding your issue.The timeframe for submitting claims varies by country. Submitting a claim has to be taken care of within a timely manner of delivery.Packages that you’ve chosen for our driver to release (releasing to your address requiring a signature or choosing to release a package to your building through your My Choice account) are not eligible to be submitted for claims.If you’re a CampusShip or Quantum View user, contact your sales representative to add your account number(s).Finally, select Add and follow the prompts to add an account number. Next, select Existing Account from the Add Payment Method drop-down. Select Payment Options in the upper right-hand corner.Your account hasn’t been authenticated to us yet, so we can’t allow the claims process to be started. ![]() Contact the shipper who requested that you submit your claim for further assistance. 1 Shipping Label Questions Do you have pre-printed UPS Shipping Labels for your shipment Yes No Optional: Enter tracking numbers without spaces, separated by commas, to check if pickup charges are prepaid. address and phone number to: Marketing Services, Emerson Computer Power. The shipper of your package has a restriction on the account, which doesn’t allow recipients or third parties to begin the claim process (Amazon, Dell, Apple). Back-UPS for he g Computer p, Emerson dealer JT., D.u nearest vou Computers.UPS will also track the following types of tracking numbers. Get details about delivery options for large or heavy items. Traditional and Mobile directions, maps, reviews, drop-off and pick up hours (where. Target is not responsible for the content, products or services on our partners' website. Note: By selecting certain links above, you're leaving and entering a trusted partner's website. Visit FedEx Delivery Manager® to customize a delivery time, have packages delivered to another address, request signature-required, or request to have packages held at a FedEx location for pickup.You can also authorize the release of packages that require a signature, or have UPS hold packages at a local hub for pickup. Visit UPS My Choice® to change the date, time and location of a delivery.Visit Informed Delivery® by USPS to track packages sent to your address and provide instructions for the delivery driver so the carrier knows where to leave the package.Please note, shipping carriers may charge additional fees for these services. Help Track by Reference Number Import Tracking Numbers Other Tracking Services Recently Tracked Log in or Sign up to view your recently tracked shipments. UPS, FedEx and USPS offer additional services to track and protect your packages. Track Enter up to 25 tracking numbers, one per line.
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